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Expenses Policy

Expenses Policy

1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.
1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund.

1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )

2. Refund
2.1 Refund is issued for defective products purchased within product warranty from the date of purchase.
2.2 Unopened products should be returned within 30 days in order to receive full refund. In order to qualify for a refund or replacement, please report to us about any problems, including misplaced orders, lost packages or incorrectly ordered products within 30 days of the original order dates.

3. Fittop will not bear any charge if the package is rejected due to customs duties.

4. Return Label
Return label will be provided for qualified defective returns.

5. If it is not a manufacturing defect or the product is not returned within the scope of return, all costs incurred shall be borne by the buyer.

6.Meet the conditions for refund, the buyer will receive the refund within 5 working days after seller receiving the returned goods.

7. If you have any questions or concerns about your order, please email us at : support@fittopofficial.com and our team will be happy to assist you, 5 business days a week. Email title please add: shopify + order NO.